Frequently Asked Questions

Think Mission is the operating system for mission-driven organizations, designed to automate tedious operational work. It combines AI-powered tools across multiple hubs including social media management, grant tracking, event planning, and more. Our goal is to free organizations from busywork so they can focus on their real mission: helping people.

Think Mission is built for mission-driven organizations of all sizes, including nonprofits, foundations and grantmakers, faith-based organizations, social enterprises, and educational institutions. Whether you are a small organization with a team of two or a larger one with dedicated departments, Think Mission scales to meet your needs.

Our AI is trained to understand mission-driven organizations and learns your unique voice, mission, and style. It can generate content, suggest grant opportunities, draft communications, and automate repetitive tasks. The AI works alongside you, making suggestions that you can refine, rather than replacing human judgment and creativity.

We currently offer Social Hub for AI-powered social media management and Grant Hub for grant discovery and tracking. Social Hub helps you create on-brand content, schedule posts across platforms, and track engagement. Grant Hub helps you discover relevant funding opportunities and manage your grant pipeline.

We are actively developing Event Hub for event management and registration, Fundraising Hub for donation processing and campaigns, Community Hub for audience management and engagement, and Application Hub for program applications and review workflows. Join our waitlist to be notified when new hubs launch.

Think Mission is modular by design. You can start with just the hub that addresses your most pressing needs and add others as your organization grows. Each hub works independently while also integrating seamlessly with the others when you choose to expand.

Absolutely. We take security seriously. All data is encrypted in transit and at rest using industry-standard encryption. We use secure cloud infrastructure with regular security audits, implement role-based access controls, and follow best practices for data protection. Your organization's data is isolated from other organizations through our multi-tenant architecture.

Never. Your data belongs to you. We do not sell, share, or monetize your organization's data in any way. We only use your data to provide and improve the Think Mission service for your organization. Our business model is based on subscriptions, not data exploitation.

Your data is stored in secure, SOC 2 compliant data centers in the United States. We use industry-leading cloud providers with robust physical and digital security measures. We also maintain regular backups to ensure your data is protected against loss.

Yes. You have full control over your data. You can export your data at any time in standard formats, and if you ever decide to leave Think Mission, we will help you export everything and then securely delete your data from our systems upon request.

We offer flexible pricing tiers designed for organizations of different sizes. Our pricing is based on the features you need and the size of your team. We are finalizing our pricing structure and will share details soon. Join our waitlist to receive early-bird pricing when we launch.

Our pricing is already designed with mission-driven organizations in mind—affordable and transparent with no hidden fees. We offer flexible plans based on your organization size and needs, so you only pay for what you use.

We accept all major credit cards, ACH bank transfers, and can accommodate purchase orders for larger organizations. We also offer annual billing for organizations that prefer to pay upfront.

Getting started is easy! First, join our waitlist to secure early access. Once invited, you will create your organization account, connect your existing tools and platforms, and our onboarding process will guide you through setting up your brand voice and preferences. Most organizations are up and running within a day.

Absolutely. We are currently enrolling eligible beta clients to experience the platform firsthand. Please complete the waitlist form to sign up and our team will reach out to discuss how Think Mission can work for your specific organization.

Yes! Every organization receives personalized onboarding support to ensure a smooth start. This includes help setting up your account, connecting integrations, configuring your brand voice, and training your team. We also provide documentation, video tutorials, and ongoing support.

Yes, we can help you migrate data from common tools. Our team will work with you to import your existing contacts, content, grant information, and other data so you do not have to start from scratch. Migration support is included in your onboarding.

We currently integrate with Facebook, Instagram, LinkedIn, Canva, and Google Drive, with more integrations launching regularly. We are building connections to popular CRMs like Salesforce and HubSpot, email platforms like Mailchimp and Constant Contact, and payment processors like Stripe. Check our integrations page for the latest list.

We are constantly expanding our integration library based on user feedback. If there is a tool your organization relies on that we do not yet support, let us know! We prioritize integrations based on community demand and work to add the most requested connections quickly.

Most integrations are included in your subscription at no additional cost. Some premium integrations with specialized enterprise tools may have additional fees. We are transparent about any costs before you enable an integration.

We offer multiple support channels to meet your needs. You can access our comprehensive help center with searchable documentation and tutorials, reach out via email for personalized assistance, or use in-app chat for quick questions. Premium plans include priority support with faster response times.

Yes! We are building a vibrant community of mission-driven organizations. You will be able to connect with other users, share best practices, get tips on maximizing the platform, and participate in webinars and events. Community features will expand as we grow.

We provide comprehensive training resources including video tutorials, documentation, webinars, and live training sessions. For larger organizations, we can arrange dedicated training sessions tailored to your team's specific needs and workflows.

Our support team is available Monday through Friday during business hours (9am-6pm ET). Premium support plans include extended hours and faster response times. For urgent issues outside of business hours, we monitor critical alerts to ensure platform stability.